Call (260) 239-0974

Returns-&-Exchanges

ONLINE RETURNS & EXCHANGES

We understand that you may need to exchange or return an item. Please retain original packaging and contact [email protected] with order number & details of what you would like to do.

  • 1-30 Days (0% / No Restocking Fee)
    • Returns must not be damaged or weathered.
  • 31-45 Days (15% Restocking Fee)
    • Returns must not be damaged or weathered.
  • 45-60 Days (30% Restocking Fee)
    • Returns must not be damaged or weathered.
  • >61-Days: No Refund

Used & weathered items will be evaluated and subject to additional fees or rejection.

Shipping costs “if any” are not reimbursed or refunded. Refunded amount is based on product purchase price excluding shipping charges “if any”.

Shipping costs for returning merchandise to ULTRA BRIGHT is the responsibility of the consumer.

 

Return or Exchange by mail on your own

Mail the item via a service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. ULTRA BRIGHT will NOT accept any COD deliveries or shipments.

 

Defective Merchandise

ULTRA BRIGHT will return, replace or exchange any defective merchandise purchased through our website or any of our affiliated retail outlets. If the items are found to be defective a reimbursement and or credit will be applied to your account, order, replacement, or upgrade including the shipping cost reimbursement. ULTRA BRIGHT will provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. ULTRA BRIGHT will NOT reimburse or replace items purchased via 2nd hand outlets such as garage sales, yard sales, eBay, and or other similar 2nd hand outlets.

 

U.S. Returns Address

ULTRA BRIGHT

100 Industrial Dr.

Avilla, IN 46710

 

Please provide as much of the following information with your return

  1. Order Number
  2. Name
  3. Address
  4. Phone Number
  5. Items being returned
  6. Reason for return

 

Refunds will be issued back via the origional payment method, or if requested can be applied as credit towards a new purchase. 

 

 

RETAIL OUTLET Returns & exchanges

Exchanges

Any item purchased through one of our affiliated retail outlets that you would like to exchange is at the discretion of the merchant in which you purchased the goods. Please contact the retail outlet where purchased for further details on their policies.

 

Defective Merchandise

ULTRA BRIGHT will return, replace or exchange any defective merchandise purchased through our website or any of our affiliated retail outlets. You may be required to provide proof of defective merchandise and or mail the item in for inspection. If the items are found to be defective a reimbursement and or credit will be applied to your account, order, replacement, or upgrade. ULTRA BRIGHT will provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. ULTRA BRIGHT will NOT reimburse or replace items purchased via 2nd hand outlets such as garage sales, yard sales, eBay, and or other similar 2nd hand outlets.

 

U.S. Returns Address

ULTRA BRIGHT

100 Industrial Dr.

Avilla, IN 46710

 

Please provide as much of the following information with your return

  1. Order Number
  2. Name
  3. Address
  4. Phone Number
  5. Items being returned
  6. Reason for return

 

Refunds will be issued in the form of original payment or if requested credit towards your account or future purchase and or replacement product/s.

 For any questions or concenrns please contact us at: [email protected] or give us a call at: 260-239-0974