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Returns-&-Exchanges

ONLINE Returns & exchanges

We understand that you may need to exchange or return an item. Please retain original packaging and contact [email protected] with order number & details of what you would like to do.

  • 1-30 Days (0% / No Restocking Fee)
    • Returns must not be damaged or weathered.
  • 31-45 Days (15% Restocking Fee)
    • Returns must not be damaged or weathered.
  • 45-60 Days (30% Restocking Fee)
    • Returns must not be damaged or weathered.
  • >61-Days: No Refund

Used & weathered items will be evaluated and subject to additional fees or rejection.

Shipping costs (if any) are not reimbursed or refunded. Refunded amount is based on product purchase price, excluding shipping charges (if any).

Shipping costs for returning merchandise to Ultra Bright Tech is the responsibility of the consumer.

Return or Exchange by mail on your own

Mail the item via a service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. Ultra Bright Tech will NOT accept any COD deliveries or shipments.

  

Defective Merchandise

Ultra Bright Tech will return, replace or exchange any defective merchandise purchased through our website or any of our affiliated retail outlets within the warranty period. If the items are found to be defective a reimbursement and or credit will be applied to your account, order, replacement, or upgrade including the shipping cost reimbursement. Ultra Bright Tech may provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. Ultra Bright Tech will NOT reimburse or replace items purchased via 2nd hand outlets such as garage sales, yard sales, eBay, and or other similar 2nd hand outlets.

 

U.S. Returns Address

Ultra Bright Tech

100 Industrial Dr.

Avilla, IN 46710

 

Please provide as much of the following information with your return

  1. Order Number
  2. Name
  3. Address
  4. Phone Number
  5. Items being returned
  6. Reason for return

 

Refunds will be issued back via the original payment method.